As China pushes for upgrading and boosting consumption, China’s Consumer Protection Law also must keep up with the times, read a recent editorial in the Shanghai-based financial news portal yicai.com.
While consumers previously focused solely on product quality, nowadays they are also considering quality of service – a key component to consumption upgrades, read the article.
New consumer products and channels have also given rise to new disputes. For example, with the tourism sector grossing revenues of 5.97 trillion yuan (US$890.3b) in 2018, complaints if consumer rights violations also increased year-on-year. According to a recent survey, 30.9 percent of e-commerce consumers said they felt their rights were violated while shopping online.
The country should take these changes into consideration while revising its Consumer Protection Law, read the article.
Rolled out in 1993, the Law was revised in 2009 and 2013, a frequency that reflects the steady need for updates. The 2013 revision, for example, secures the right for e-shoppers to return a product within seven days after receiving it.
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